At YouTube Summarizer, we strive to ensure your satisfaction with our service. This policy outlines our approach to refunds and cancellations for all subscription plans.
Subscription Cancellation
You may cancel your subscription at any time by following these steps:
- Log in to your YouTube Summarizer account
- Navigate to the Profile section
- Select "Subscription" from the menu
- Click on "Cancel Subscription"
- Follow the prompts to confirm cancellation
Upon cancellation, you will retain access to the service until the end of your current billing period. After this period, your account will revert to the free plan with limited features.
Refund Policy
Free Trial
If your subscription plan includes a free trial period, you may cancel at any time during this period without being charged. If you do not cancel before the trial period ends, you will be automatically charged for the first billing period.
Monthly Subscriptions
For monthly subscription plans, we offer a 7-day money-back guarantee from the date of initial purchase. If you are not satisfied with our service within the first 7 days, you may request a full refund by contacting our support team.
Annual Subscriptions
For annual subscription plans, we offer a 14-day money-back guarantee from the date of initial purchase. If you are not satisfied with our service within the first 14 days, you may request a full refund by contacting our support team.
Pro-rated Refunds
We do not offer pro-rated refunds for partial use of a subscription period after the money-back guarantee period has ended. If you cancel your subscription after the refund period, you will continue to have access to the service until the end of your current billing period.
How to Request a Refund
To request a refund within the eligible period, please contact our support team through one of the following methods:
- Email: support@youtube-summarizer.com
- Contact us form: Contact Us
Please include the following information in your refund request:
- Your account email address
- Date of purchase
- Subscription plan purchased
- Reason for the refund request
Our support team will process your refund request within 5 business days. Once approved, the refund will be issued to the original payment method and may take 5-10 business days to appear on your statement, depending on your payment provider.
Credit Balance and Refunds
Credits purchased individually (outside of a subscription plan) are non-refundable once added to your account. Unused credits remain in your account until used, even if your subscription is canceled.
Changes to this Policy
We reserve the right to modify this refund and cancellation policy at any time. Any changes will be posted on this page with an updated "Last updated" date. It is your responsibility to review this policy periodically for changes.
Contact Us
If you have any questions about our refund and cancellation policy, please contact us.